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All orders are shipped direct to Australia and New Zealand customers from our USA warehouse . Parcels will be transited through Celebrate Vitamins local partnered shipping couriers — AusPost or Aramex/Fastway Couriers — for completed delivery. The delivery times are expected from when you receive your dispatch confirmation email and full parcel tracking is available within 5 days of dispatch.
The following shipping methods are available:
The above time frames act as a guideline only and delivery to Western Australia, Northern Territory and regional areas may take longer. It is possible that some orders may be subject to longer transit time due to potential air freight or courier delays, customs hold, severe and widespread weather events, or any other complications outside of Celebrate Vitamins' control.
Celebrate Vitamins cannot take responsibility for incorrectly addressed parcels or lost/stolen parcels once delivered. If shipping to a business address, please make sure to include the business name in the delivery address. PO Box and Parcel Locker deliveries are accepted. Signature is required upon delivery.
In the unlikely event that your parcel does not reach you within the expected delivery time frame, or if you are unable to track your parcel online, please let our friendly customer service team know here and we will gladly get back to you.
Celebrate Vitamins respects the rules and regulations of both Australia and New Zealand’s import conditions. We would like to caution customers that there are restrictions on some substances being imported into Australia and New Zealand — check with TGA and Medsafe if you are unsure.
For more information on Australian Biosecurity and TGA regulations please visit: BICON and Personal Importation Scheme.
To understand more of the regulations on Dietary Supplements entering New Zealand please visit: Medsafe
For any more questions please contact our customer service team here.
Your Satisfaction is Guaranteed with Celebrate Vitamins!
* Celebrate's return policy applies only to orders purchased through our own website (celebratevitamins.au).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Items purchased at retail stores or other channels aside from celebratevitamins.au must adhere to the point of sales refund policy. We do not offer refunds on those purchases.
Late or missing refunds (if applicable)
If you haven’t received a refund within 72 hours of our notification, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at:
Exchanges
We only exchange items if they are defective or damaged or for products of equal or lesser value. If you need to perform an exchange, send us an email at sale@celebratevitamins.au From there you will be given further instructions.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
